Escrow Services for purchases over $5,000
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Shipping & Delivery

More to come...

This will be updated soon. Shipping and Delivery Information is provided during the order process right up until the delivery of the product or products ordered.

More to Come...

We will follow up with information as necessary and you can always review the status of your order within your account.

Returns & Exchanges

More to come...

These are bespoke products, made on demand. Please be sure to consider and verify all options prior to ordering as there should seldom be a reason for a return.

More to come...

If the product is damaged or quality is low, we can either exchange or return an item within 30 days where appropriate.

Frequently Asked Questions

We will be updating the FAQ section as necessary…

Depending on various factors, an order can be expected to ship within 2-7 days.

Items are made on demand, so be sure you are going to be happy with the product based on photographs and description. If you order the wrong size, color, or change your mind; refunds will not be processed. If the product is damaged, please contact HATCHideas and provide a photo of the damaged product. Other variables will also impact the option of a return, so more information is preferable than lack of information that prevents due diligence from being performed.

An order tracking number and the status of the order can be found in your account information.

Materials are dependent on the item(s) being ordered. You’ll be able to see the materials in the product description.

Review the material description to make sure.

The product ships from various locations as well as sources of manufacturing.